At PebbleCreek Home Services LLC, we strive to provide high-quality, reliable home services. This Refund & Cancellation Policy explains how cancellations, rescheduling, deposits, and refunds are handled.
1. Cancellations by the Customer: Standard Appointments: Appointments may be canceled or rescheduled at no charge if notice is provided at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the appointment may incur a late cancellation fee of $45.
Projects Requiring a 50% Deposit: For larger projects or estimates (over $300.00) requiring a deposit. Deposits are non-refundable. If materials have not be purchased/ordered you may receive a partial or full refund, depending on preparation work completed.
2. Rescheduling: We understand schedules can change. You may reschedule your appointment once at no charge if notice is given 24+ hours in advance. Multiple reschedules or last-minute changes may result in additional fees.
3. Refunds for Services: Completed Services: Once a service is completed, labor charges are non-refundable. However, if you believe the work was not performed correctly, Contact us within 7 days of service, and we will return to inspect and correct the issue at no additional charge if it falls within the scope of the original work.
Material Costs: If PebbleCreek Home Services LLC purchased materials for your project: Unused, unopened materials may be refundable minus restocking fees, if accepted by the supplier. Custom or special-order items are non-refundable.
4. No-Show Policy: If our team member arrives for a scheduled appointment and cannot access the property or is turned away a $45 no-show fee may apply. Services may need to be rescheduled at our next availability.
5. Weather or Safety-Related Cancellations: If we must cancel or reschedule due to weather, safety conditions, or unforeseen circumstances. You will not be charged any fees. We will reschedule your service as soon as possible.
6. Refund Processing: Approved refunds will be issued to the original payment method and may take 3–7 business days depending on your financial institution.
7. Contact Us: For refund or cancellation inquiries, please contact us: PebbleCreek Home Services LLC; Phone: 602-613-5442, Email: contact@pebblecreekhomeservices.com